Reference

Privacy Policy for Your Account Data

cipta88 links your account, live casino tables such as Blackjack, slots like Buffalo King Megaways, and payment checks for DANA, OVO, GoPay, and QRIS under one Privacy Policy…

Account data explainedDANA privacy checksCookie control detailsSupport 09:00-23:00 WIB
cipta88 Privacy Policy for Your Account Data
CONTACT ROUTES

Three Ways To Reach Privacy Support

Privacy requests need a clear route, not a buried mailbox. Our support team handles account data questions from 09:00 to 23:00 WIB through live chat, WhatsApp from the account Help panel, and…

Live chat privacy request Open live chat from the Help button in your account and choose Privacy Request. We ask for your account name, registered phone number, and the data action you want before our team replies.
Email data request Send your request to [email protected] with your account name and registered email. Do not include card photos in the first message; we will tell you if extra proof is needed.
WhatsApp identity check Use only the WhatsApp number shown inside Account > Help, not numbers found in public chats. We may match your latest GoPay, OVO, or QRIS reference before discussing stored data.
DATA PRACTICE

Six Controls Around Your Data

Your privacy choices should match how you actually use the lobby. On mobile web, you can review session cookies through your browser settings; inside the account area, Profile > Security shows login…

Account data collection

We collect the name, contact detail, password record, and account settings you submit when you open your account. We also record login time, IP address, and device type to detect unusual access.

Payment data handling

DANA, OVO, GoPay, and QRIS references are stored with wallet events so we can match deposits, withdrawals, reversals, and support claims. Support sees masked values unless a case needs deeper checking.

Cookie and device controls

Cookies help keep your session active and remember basic preferences. On Chrome mobile, use Settings > Site settings > Cookies if you want to clear browser records after leaving the lobby.

Security review steps

When a login pattern looks unusual, we may pause sensitive actions until you confirm your phone, email, or recent payment reference. This protects your data before any wallet or profile change.

Data retention periods

We keep account and payment records for as long as needed for service, dispute handling, fraud checks, and legal duties that apply. When retention is no longer needed, we remove or anonymise eligible records.

Correction and deletion requests

You can ask us to correct a phone number, email, or profile detail after identity checks. Deletion may be limited where payment, security, or legal records still need to be kept.

Privacy Policy Questions You May Ask

Before you open an account, you may want to know exactly what happens to your data after a login, deposit, withdrawal, or support message. These answers focus on the Privacy Policy only: what we collect, why we use it, how long we keep it, and how you can contact us for changes or access.

We collect the details you enter in the account form, such as name, contact data, password record, and preferences. We also create login, device, wallet, and session records needed to run and protect your account.

We store payment references to match wallet activity, confirm deposits, review withdrawals, and handle disputes. These records help us answer your cashier questions without asking you to repeat the same payment details each time.

Yes. Contact [email protected] or use live chat from Account > Help and state the data you want reviewed. We will confirm your identity before sharing or changing account details.

Cookies support login sessions, basic preferences, and fraud checks. You can clear them through your browser settings, though clearing cookies may sign you out and require a fresh account login.

Only role-based staff who need data for support, payment checks, security review, or legal duties can access relevant records. We limit what each role can see based on the task being handled.

We keep records as long as needed for account service, dispute checks, fraud prevention, and legal duties that apply. When those needs end, eligible records are deleted, anonymised, or kept in restricted archives.

Yes. Access and eligibility depend on local law and are available only where local law permits. Privacy requests are handled within those limits, including any duty to keep payment or security records.